Here to help
Delivery & Returns
We deliver to the UK and internationally, with all orders dispatched the same working day if ordered before 1pm (Monday–Friday).
Do you offer free shipping?
UK orders: Enjoy free shipping on orders over £35.
International orders: Shipping is calculated at checkout based on your location and package weight to ensure you get the fairest rate possible.
How soon will my order be despatched?
Your order will be sent the same working day (Monday - Friday) if ordered before 1pm (GMT), or the next working day if after.
What are the UK delivery options?
We offer FREE 48-hour tracked UK delivery on orders over £35. Under £35, tracked delivery starts from £1.50.
Next-day tracked delivery is also available from £2.95.
Do you ship internationally?
Yes 😊 We deliver to the UK, US, Canada, Australia, New Zealand, Singapore, Switzerland, Mexico, Ireland, Italy, the Netherlands, Belgium, Denmark and Hungary. If your country isn't listed, please get in touch and I'll see what I can do.
International delivery is tracked, priced by weight and destination, and shown at checkout.
Free delivery on orders over:
- US $75 (import duties included)
- Australia, Canada & Singapore $100 (in local currency)
- New Zealand $120 (in local currency)
Your order will be dispatched the same working day if ordered before 1pm (Monday–Friday).
Orders to Ireland, Italy, the Netherlands, Belgium, Denmark and Hungary may have import tax to pay on arrival. This is something I can't control, but please get in touch if you have any questions and I will do everything I can to help.
What is your returns policy?
Your happiness is very important.
If you receive your products and would like a refund, we offer a 30-day no-questions-asked returns policy.
Get in touch using rachel@giveyourselfkindness.com or via our contact page and we will get back to you as soon as possible with all the return details 😊
Return postage is the responsibility of the customer.
Will I have to pay duties/taxes? (US orders)
Great news! For all US orders, duties and taxes are included in your delivery fee at checkout—there are no surprise costs on arrival. What you see is what you pay.
Will I have to pay duties/taxes? (International orders)
Orders delivered outside the UK may be subject to import duties and taxes, which are collected by your local customs authority upon arrival. These vary by country and are determined by your local government.
I am always happy to help with questions—just get in touch and I will do my best to provide guidance for your specific location.
US Orders Only: Duties are included as part of the delivery fee and there will be no further costs on arrival (it is prepaid when placing your order).
Other Information
Can I add a gift message to my order?
Yes! Add your gift note to the order note section at checkout or if a gift box this can also be added on the product pages.
Your message will be handwritten and included inside your package.
If your order is a gift no packing slip with pricing information will be included. 😊
Is it possible to cancel my order?
If you'd like to cancel your order, please email rachel@giveyourselfkindness.com as soon as you've placed it and I will do my very best to help. Unfortunately, due to dispatch times, cancellation isn't always possible.
What types of payment do you accept?
We accept all major forms of payment, including all types of credit & debit cards: PayPal, MasterCard, Visa, American Express, Diners Club, and Apple Pay.
How do I become a stockist or wholesaler?
Email rachel@giveyourselfkindness.com or find a contact form and further information on our wholesale page. I really look forward to being in touch and sharing the power of Give Yourself Kindness with you.
Do you offer corporate discounts?
Yes. 😊 Email rachel@giveyourselfkindness.com and I will look forward to being in touch. Alternatively, you can use the contact form found on the contact page.
Do you offer smaller multi discounts?
Yes ☺️ Explore our bundles collection page for all multi discount offers available.
Can I help?
Have a question about your order, or a general enquiry? I would love to help and will get back to you within 24 hours (usually much sooner).
"Absolutely love the journal & affirmation cards!"
A truly beautiful journal. Love the layout and thoughtfully designed pages. The prompts really help too! And I’ve used the self kindness affirmation cards with the patients I work with on a mental health ward at work. The feedback was great! So many people struggle and forget to offer themselves kindness and self-compassion, especially during hard times, when we need it most! These cards help remind us that we deserve to! Thank you :)
